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ResourcePlanningConsultancy.co.
Effective scheduling identifies sufficient resources so that enquiries are
answered within service level. Conversely it
also ensures that any spare resources
are able to be put to good use elsewhere. Effective scheduling
depends on accurate forecasting and whilst the forecasting method may be
sound, call arrival may, for reasons beyond the forecasters control,
become erratic. Under these circumstances alternative scheduling
methodologies need to be introduced until such time as call arrival can
be understood.
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