ResourcePlanningConsultancy.co.uk

Whether your strategic priority is to grow or contract, and whether your focus is ‘budget’ or ‘service level’, or both, insight and the ability to take pre-emptive action can mean the difference between future success and failure. 

An Operational Plan creates an environment where all business drivers & levers can be brought together and understood.  It means success can be managed systematically and isn’t left to chance.  It means you can check the future against the present and the past. 

  
 

Home

Forecasting

Intraday Management           

Management Information

Operational Planning   

Scheduling                

Shrinkage, Adherence and Utilisation

Skills Analysis

Contact us

Links

 

 

 

                                                 

                                                   Operational Planning

 

The Operational Planning element develops a methodology that compares traffic levels with headcount costs and budgets, Skills breakdown with performance and overall business activities with service levels.  It demonstrates the cost of performance and identifies weaknesses.  It will provide insight into why you are successful and highlight potential causes of failure.  

It will also

  • Reconcile activities that you control, with those that you don’t

  • Develop planning to accommodate core and special event traffic flow

  • Evaluate skill levels & training and other business levers such as IT enhancements (including voice technologies) and call handling techniques

  • Incorporate Business Drivers such as sales & marketing activities into traffic forecasts

  • Incorporate Business cycles such as mailings and membership responses into traffic forecasts

  • Incorporate Attrition and recruitment cycles into headcount and scheduling analysis

  • Check Adherence & Shrinkage (IOT) against budget tolerances