ResourcePlanningConsultancy.co.uk

The forecast looks reasonable, the schedule is done and calls start coming. Everything is fine.....then your website crashes, marketing ring to say 'We've added another ad' and your IT manager calls to say that he needs to take down the customer database server for two hours for essential maintenance…. ‘Can you use paper for a while?’   

What do you do?  - Panic, or suggest the best time to take down the server?

  

 

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                                                    Intraday Management             

The Intraday Management element develops a framework of rules and authorities based on guiding principles that produce pre-emptive rather than reactive intra-day actions for resource analysts, traffic managers and call centre managers. 

It establishes a clear set of rules governing analyst and supervisory level actions and re-actions including:

  • Traffic management strategies

  • Staff deployment strategies

  • Pre-defined authorities and a chain of command for managing different circumstances

  • Prioritisation of core and special event traffic

  • Strategies for improving Intraday controls

  • Strategies for forward (intraday) planning

  • Cost / value trade offs

 

 

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